North Texas Broadband

Help & Tech Support

Configure your System

Please note that the Windows 95, 98, Millennium, and XP Service Pack 1 operating systems are no longer supported by Microsoft. Installing these systems or changing the network settings for them runs the risk of making your computer inoperable. Your Internet technical support team will not be able to assist you making any changes or configuring your system due to the lack of support from Microsoft and the risk involved.

From here you can find information on how to do a number of common tasks, as well as get answers to frequently asked questions.

The following information should help you get connected to the North Texas Broadband system using a computer compatible with the system requirements outlined in this document (see System Requirements).

Please note that the information below is best followed when your computer has just been rebooted and no programs are running (i.e. word processors etc.). Please also note that the instructions assume that your machine is not being used to connect to any other online service, local network, or office network.

Your computer may require your system disks during the procedure so it would be advisable to have them on hand.

If you encounter difficulties while configuring your system please make note of what you were doing at the time of the problem and note of any error messages you receive and then contact our Internet Technical Support staff.

Supported Windows Operating Systems

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Configuring Win2000 Service Pack 4

Configuring Windows 2000

1. Click on Start > Settings > Network and Dial Up Connections.

2. Click the right mouse button on Local Area Connection and choose Properties from the drop down menu.

3. Click on Internet Protocol (TCP/IP) for your network card.

4. Click the Properties button.

5. Select Obtain an IP address automatically and Obtain DNS server address automatically.

Next, please review Setting Up Windows 2000.

Setting Up Win2000 Service Pack 4

Setting Up Windows 2000

Using Internet Explorer 5:

1. Click on Start > Settings > Control Panel and Internet Options.

2. Click Never dial a connection.

3. Click the button labeled LAN Settings at the bottom.

4. Uncheck all options.

5. Click OK, then OK again to exit to Control Panel.

6. Close Control Panel.

Configuring WinXP Service Pack 2

Configuring Windows XP

1. Click on Start > Settings > Control Panel.

2. Double-click on Network and Internet Connections.

3. Click on Network Connections.

4. Click the right mouse button on Local Area Connection and choose Properties from the menu.

5. Click on Internet Protocol (TCP/IP) for your network card.

6. Click the Properties button.

7. Select Obtain an IP address automatically and Obtain DNS server address automatically.

8. Click OK, then OK again to exit back to Control Panel.

9. Close Control Panel.

Next, please refer to the instructions on Setting Up Windows XP.

Setting Up WinXP Service Pack 2

Setting Up Windows XP

Using Internet Explorer 6:

1. Click on Start > Settings > Control Panel and Network and Internet Connections.

2. Click on the Connections tab and select Never dial a connection.

3. Click the button labeled LAN Settings at the bottom.

4. Uncheck all options.

5. Click OK, then OK again to exit Control Panel.

6. Close Control Panel.

Supported Mac Operating Systems

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Setting Up Macintosh

Setting Up MacIntosh

To configure your Mac for use with North Texas Broadband, follow the instructions below.
Locate the ‘Assistants’ folder on your hard drive, open it, and double-click on the Internet Setup Assistant icon.

Click the Yes button.

Click the Yes button.

1. Click the right arrow button.

2. Type North Texas Broadband, select Network, and click the right arrow button.

Select No and click the right arrow button.

Leave these settings blank and click on the right arrow button.

Your e-mail address is assigned to you by North Texas Broadband (i.e., <user>@northtxbroadband.com.com).
Your password is assigned to you by North Texas Broadband.
You can leave the ‘greater than’ symbol in the last box.

When you are done, click the right arrow button.

Enter your email address as given to you by North Texas Broadband.
The e-mail host is mail.northtxbroadband.com.com.

When you are done, click the right arrow button.

Your Newsgroup Host is news.northtxbroadband.com.com

When you are done, click the right arrow button.

Select No and click the right arrow button.

Conclusion. Click the Go Ahead button and your Mac will be ready for the Internet!

MAC OS 10.1.x DHCP Configuration

Mac OSX 10.X

Follow the instructions below to configure your computer for High-Speed Internet in Mac OS 10.1.X:

  • Open the System preferences program from the Dock (System preferences can also be opened from the Apple Menu)
  • Click Network
  • Make sure your Ethernet card is displayed and change the Configure menu to Using DHCP
  • You do not need to specify a DHCp Client ID, Domain Name Servers, or Search Domains

Network Utility

  • Mac OS X comes with a Network Utility to assist in troubleshooting. You will find it in your root drive under Applications -> Utilities
  • Click the Network Utility icon to open it
  • The Network Utility allows you to obtain network information (hardware address, Ip address, link status, and Transfer statistics)
  • The Network Utility will also help you perform troubleshooting with tools like ping, Traceroute, and Lookup (nslookup)
MAC OS 10.2.x DHCP Configuration

Mac OSX 10.2

Click on the Apple Menu (top left side of the screen) > System Preferences > Network

Set Location to: Automatic.
Set Show to: Built-in Ethernet (or any other ethernet device you are using)

Check that the Lock at the bottom left side of the window is open. If it shows Locked, [“TCP/IP”, “PPPoE”… tabs dimmed] you will need to unlock it by entering in an administrative username and password to continue modifying settings.

Select “TCP/IP” and make sure “Configure” is “Using DHCP”, *** if it has selected “Using PPP” then proceed to the step Disabling PPPoE ***

If your Apply Now button is not dimmed please click on it to allow your computer to grab a proper IP address from the server.

Check the IP Address to make sure you do not have a blank address or a 169.xx.xx.xx, If you have a router you may have a 192.xx.xx.xx address or a 10.xx.xx.xx address or 172.xx.xx.xx address depending on your router setup, If you get a 192.xx.xx.xx address and you don’t have a router then check your cable modem for a button that will allow you place the modem into or out of a Stand-by/Hold/Sleep Mode.

MAC OS 10.3.x DHCP Configuration

Mac OSX 10.3

Click on the Apple Menu (top left side of the screen) > System Preferences > Network

Set Location to: Automatic.
Set Show to: Built-in Ethernet (or any other ethernet device you are using)

Check that the Lock at the bottom left side of the window is open. If it shows Locked, [“TCP/IP”, “PPPoE”… tabs dimmed] you will need to unlock it by entering in an administrative username and password to continue modifying settings.

Select “TCP/IP” and make sure “Configure IPv4” is “Using DHCP”, *** if it has selected “Using PPP” then proceed to the step Disabling PPPoE ***

If your Apply Now button is not dimmed please click on it to allow your computer to grab a proper IP address from the server, or else click on “Renew DHCP Lease” (“Renew DHCP Lease” will only show up in OSX 10.3 or above!)

Check the IP Address to make sure you do not have a blank address or a 169.xx.xx.xx, If you have a router you may have a 192.xx.xx.xx address or a 10.xx.xx.xx address or 172.xx.xx.xx address depending on your router setup, If you get a 192.xx.xx.xx address and you don’t have a router then check your cable modem for a button that will allow you place the modem into or out of a Stand-by/Hold/Sleep Mode.

Unsupported Operating Systems

  • Windows 95
  • Windows 98
  • Windows Millenium Edition
  • WinNT 4.0
  • Win2000 Pre Service pack 4
  • WinXP Service Pack 1

Customer Service 1.888.365.2930


Internet Technical Support 1.888.725.9402