North Texas Broadband

Help & Tech Support

Setting up Personal Web Space

Please note that the Windows 95, 98, Millennium, and XP Service Pack 1 operating systems are no longer supported by Microsoft. Installing these systems or changing the network settings for them runs the risk of making your computer inoperable. Your Internet technical support team will not be able to assist you making any changes or configuring your system due to the lack of support from Microsoft and the risk involved.

From here you can find information on how to do a number of common tasks, as well as get answers to frequently asked questions.

Personal web space

In order to create a Personal Web Page you will require:

  • A North Texas Broadband Internet account with a North Texas Broadband e-mail address
  • The text and graphic files you want to combine into your Page
  • The ability to write HTML (hypertext markup language) or someone who knows HTML who can help you.

Uploading Your Files

In order to upload files to your personal webspace at North Texas Broadband use an FTP program such as:

Connect using the following information:

Note: Your home directory and webspace will not exist until after the first time you login via FTP.

Note: File uploads are via FTP only (“HTTP PUT” is not supported).

FTP connections will place you in your home directory. This is the live web site. Subdirectories may be created at will. Any files you upload to the server will be publicly accessible.

Note: The web server is case sensitive, so name your files and write your links accordingly.

Note for advanced users: “.htaccess” files are not supported.

The web server will look for a default home page in the following order (these names are case sensitive):

  • index.html
  • index.htm
  • home.html
  • home.htm
  • Default.html
  • Default.htm
  • default.html
  • default.htm
Viewing Your Personal Web Site

The URL for a personal Web Page at North Texas Broadband is in the format of:

Note: If your primary e-mail address changes, the URL will change as well.


Storage: This is the amount of hard drive space your files take up. 20 Megabytes of free storage is available for your personal web site (attached to the primary e-mail address on your North Texas Broadband Internet account). If you require more than 20 Megabytes of storage, please contact your cable company for information about upgrading your account.

Kilobytes (KB)
1 KB = 1,024 bytes

Megabytes (MB)
1 MB = 1,024 kilobytes

Research indicates that the average web page is about 50 kilobytes (KB) in size (this page is approximately 150 KB). The general consensus is that 1 Megabyte (MB) equals about 100 pages of plain text. Therefore, 20 MB gives you the space to create approximately 500 pages of text (or 35 pages with a mixture of graphics and text like this one). Keep in mind, the number, size, and quality of the graphics you include on your web site will drastically alter the amount of space you take up. For a more detailed explanation of web storage, click on the link to the HostSearch article below:

URL: Uniform Resource Locator. An internet address such as or

CGI Scripts for Advanced Users

User-supplied CGI scripts are not supported. This includes .cgi files, PHP3, etc. Server-side includes are not supported. No .shtml files.

There are two standard CGI scripts available for your use:

1) Hit Counter:

<IMG src=”/cgi-bin/Count.cgi?df=username.01″>

The username in the above tag is the same as the username you use to log in. The “.01” means that it is the first counter you are using. You can have more than one counter, each on a different page. Subsequent counters would have the same tag, except ending in .02, .03, etc.

2) Form Mail Handler:

The mail handler form should include these hidden fields:

These fields must be submitted as well. They may be hidden or not, as you choose:

  • name=”namefrom” value=”Web Form” — the user name on the “From:” field
  • name=”subject” value=”Web Form” — the subject line
  • name=”mailfrom” value=”user@provider” — the e-mail address in “From:” field (eg. value=”“)
  • showreport — if defined, when the form is submitted will give a report of the mail that has been sent.
  • returnmessage — message to display when the user submits the form
  • returngraphic — gif image to display before the returnmesssage
  • returnurl — the URL that the “returnmessage” and “returngraphic” will be a link to.
MIME Types for Advanced Users

Standard MIME types are available; you may serve MP3 via http by naming the file *.mp3, etc. Likewise, realaudio .ram and .ra files are supported for http. Not a “streaming” server, HTTP only! This means live content may not be served, but audio files, if they are prepared properly, will be served.

Please note that the above links are provided for your convenience. North Texas Broadband is in no way affiliated with any of the above companies and we do not provide technical support for any of their products or services.

Customer Service 1.888.365.2930

Internet Technical Support 1.888.725.9402