North Texas Broadband

Help & Tech Support

Frequently Asked Questions about WebMail

Please note that the Windows 95, 98, Millennium, and XP Service Pack 1 operating systems are no longer supported by Microsoft. Installing these systems or changing the network settings for them runs the risk of making your computer inoperable. Your Internet technical support team will not be able to assist you making any changes or configuring your system due to the lack of support from Microsoft and the risk involved.

From here you can find information on how to do a number of common tasks, as well as get answers to frequently asked questions.

WebMail Instructions

WebMail enables you to send and receive email from anywhere in the world through any Internet Web browser.
To get started, all you need is a computer that has Internet access and your full email address and password.
It’s that simple! And best of all, WebMail is FREE with your high-speed cabled Internet service!

Please follow the directions below to access the WebMail system:


Signing on

Signing on to WebMail

  1. Using any Internet web browser, type in the following web site address (URL):
  2. The WebMail login screen will come up and require you to type in the following:
    1. Email Address – either of the following:
      1. The portion of your North Texas Broadband email address that appears before the @ symbol. That is, if your email address is then username would be replaced with jdoe.
      2. Your full email address ( from our previous example).
    2. Password – enter your email password
  3. Click the ‘Login’ button to access WebMail.

Once you have logged into WebMail you will see email messages waiting for you. We first recommend that you set up your preferences so that your name will appear on the messages you send out.

To set your Personal Information

  1. Click on ‘Options’ icon on the top panel.
  2. Under ‘Options’, select the ‘Personal Information’ set your display name (the name that will appear when you send an email) and create a signature
  3. Click ‘Submit’ button at the bottom of the page to save your settings.

Once your preferences are set, you can start sending and receiving email messages.


To send a message

  1. Click on ‘Compose Email’ icon on the top panel.
  2. Type the recipient’s address in the ‘To:’ field.
    • The ‘CC:’ (Carbon Copy) field is for addresses that you wish to send a copy to;
    • The ‘BCC:’ (Blind Carbon Copy) field is for those who you wish to send a copy of the message to without the knowledge of the other recipients.
    • (Your own address will appear in the ‘From:’ field based on your preference settings.)
  3. Type the subject of your message in the ‘Subject’ field.
  4. If you wish to attach a file, click the ‘Browse’ button to select your file, or type the file name in the box provided. Then press the ‘Attach File’ button.
  5. Type your message in the ‘Email Body’ text area.
  6. To send, click on ‘Send Email’ either above the ‘Email Body’ box or below the email you have just created.

To receive a message

  1. Click on ‘Inbox (Check Mail)’ located in the left-hand panel.
  2. If you have a new message you will notice a new mail message on the page with an envelope beside it. It will state who it is from, the subject of the email, and the date it was sent to you.
  3. The subject of the message will be underlined. Click on that link to read your message.

To reply to a message

  1. When reading the email message:
    • Click the ‘Reply’ button on the toolbar to respond to the sender alone.
    • Click the ‘Reply All’ button on the toolbar to respond to the sender and all recipients of the message.
    • Note: You can add other recipients by entering their email addresses in the ‘TO:’ ‘CC’ or ‘BCC’ fields (separated by commas)
  2. The ‘Composition’ screen will appear, with the address(es), subject, and original message inserted.
  3. Type your reply in the ‘Email Body’
  4. If you want to attach a file, click on ‘Browse’ to find and select the file. After file name is entered or located, click ‘Attach File’ and you will see it listed in the attachments box. If you would like to remove it, simply select the file and click on delete.
  5. Click the ‘Send’ button on the toolbar to instantly mail your message.

To forward a message

After you have read an email message, and it is open on your screen, you can choose to forward it to another recipient.

  1. Click the ‘Forward’ button in the toolbar on the left. The ‘Composition’ screen will appear.
  2. Enter the email address(es) of the recipients you wish to send the message to. Type in the email address(es) in the ‘To:’ ‘Cc:’ and ‘Bcc:’ boxes, or click the ‘Contact’ button and search for users, then click on each one you want to add.
  3. In the message box, type in any comments you want to add to the original message.
  4. If you want to attach a file, you can do so by clicking the ‘Browse’ button, locating the file, then clicking on the ‘Attachment’ button.
  5. Click the ‘Send’ button on the toolbar when you are ready to mail your message.

To delete messages

  1. Select the messages that you would like to delete by clicking on ‘Inbox (Check Mail)’
  2. All your email messages should appear on the screen. To the left of each of those messages there will be a box (a check mark will appear in the boxes that you select). Select only those messages that you wish to delete.
  3. Click on the ‘Delete’ button at the bottom of the toolbar. Once you click this button, a trash icon will appear next to each selected message. To complete the deletion of these messages from your email box, click on ‘Empty Trash’ at the bottom of the toolbar.

Please note: This will completely remove the message, and once you have done this, the messages cannot be retrieved using WebMail (or any other method).


Creating a Contact

  1. When viewing a message, you can add the sender to your contact list by clicking on the contact card icon to the right of the senders name.
  2. Click on ‘Add Sender to Addressbook’ in the top panel.
  3. Fill in all the contact information, then click the ‘Add address’ button.
  4. Click on ‘Addresses’ icon to view all contacts you have created.

Once a contact has been created, and you compose a new email, you’ll be able to see them in the ‘TO:’ ‘Cc:’ or ‘Bcc:’ fields and have the ability to select them by choice.

To import your address book from your e-mail client


If you have Microsoft Outlook Express 6:

  1. Open Microsoft Outlook Express
  2. Go to “File”, “Export”, then “Addressbook”
  3. Select the CSV or Text file option
  4. Make sure that the “Name” and “E-mail Address” options are selected, then export/save as a .csv or .txt file

If you have Microsoft Outlook (2000/XP/2003):

  1. Open Microsoft Outlook
  2. Go to “File”, “Export”, then “Addressbook”
  3. Save as .csv file

If you have Eudora:

  1. Open Eudora
  2. Go to Contacts or Address Book
  3. Go to “File”, then “Save As”
  4. Save as .csv file


  1. Go to “Addresses” in WebMail
  2. Click on “Browse” next to the field marked “Import from file”
  3. Find the file you saved from your e-mail client
  4. Select the appropriate “Addressbook Type” from the drop-down menu (Microsoft Outlook Express, Microsoft Outlook, or Eudora)
  5. Click on “Submit”

The address book from your mail client should now be added to WebMail.

What is WebMail?

WebMail lets you handle your email from anywhere in the world by using the Internet.

The WebMail screens are displayed via the Internet browser you are using, so you will still see other screen toolbars for the browser along the top.

WebMail includes all the functionality required from an email program, including support for attachments, contacts, and folders.

Why should I use WebMail?

WebMail is a convenient way to check your email while you are away from your normal computer. It is intended for temporary and occasional use while traveling, when convenience is the most important factor. As long as you have access to the World Wide Web via a browser (e.g. Netscape or Explorer), you can send and receive mail, and create and maintain an address book while away from home.

Is there a fee to use WebMail?

There is no additional charge for WebMail. However, when accessing the WebMail interface via your own high speed cable Internet connection (e.g. from home), normal network traffic usage accumulations apply.

What do I need to use WebMail?

As long as you have a valid email address with your cable Internet service provider, you can use WebMail. The abundance of public Internet terminals in libraries, cafes, airports and universities makes WebMail highly accessible, and there is no need for special software. Your regular email address and password are all that is required to log in.

Can I use WebMail in conjunction with multiple email accounts?

Yes. If you have activated additional mailboxes with your account, you can access these from WebMail by logging in with the appropriate email address and password. In order to log in as a different user, you must first log out of your existing WebMail session, then close and reopen a browser window before you can log in under a different user name.

Can I set up a group mailing list?

Yes, you can setup a group mailing list by:

  1. Clicking on the ‘Contacts’ icon, then clicking on the ‘Add’ button in the contacts list.
  2. Create a new contact for the mailing group.
  3. Enter the email address for the first contact, then press ‘Save’
  4. Enter the next email address, press ‘save’ and repeat until your mailing list is complete.
How long do messages stay available in WebMail?

Depending on email load, the messages are currently erased from the server under these conditions:

  • Read messages – erased after 45 days.*
  • Unread messages – erased after 90 days.*If you need to keep messages for a longer period of time, we recommend using an email program like Outlook Express and downloading the message to your computer.* These conditions are subject to change without notice.

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Internet Technical Support 1.888.725.9402